Frequently Asked Questions (FAQ)


A few of the more frequently asked questions regarding this website.

Passwords

Q: I signed up for an account, but never got an email containing my password.

A: I've been having a problem with "comcast" and "roadrunner" (among others) email servers bouncing my sign-up notifications back to me as "spam". I'm working on an automated solution, but for now, please contact us and we'll find and forward your email to you. Also, please check that you add "fuelclinic.com" to any of your trusted senders in your spam-blocking software.

Q: I have my password, but I want to change it - how do I change my password?

A: Once you log-in to your account, you'll see your username (email address) in the upper right corner of the screen. Click your name, then you'll see your user profile. Inside your profile, you will see a link called "Change Password" - click that link and follow the instructions.

Internationalization

Q: Do you have a version that keeps track of miles in kilometres and litres? Unfortunately us Canadians have gone metric and sometimes it is a pain. - Glenn

A: Yes - FuelClinic loves Canadians! The website can display all of your data in metric units - there are a couple of ways to do it.

1. To switch between standard and metric (and imperial) units on any page displayed, you can click the little flag symbol in the bottom right corner of the screen. US Flags = Standard, Canadian Flag = Metric, British Flag = Imperial. This will set your "Standard of Measure" for the duration of your visit.

2. To make things even easier, you can edit your profile, and choose the default Standard of Measure (SoM) you would like to use on the site. To edit your profile, click your user name in the upper right corner, then click "Edit" on the next screen, and choose your favorite SoM - and click "Save". Now you'll always see familiar units of measure - in all of the displays, and all of the forms.

3. Now, if you're just not happy with that, you can even set default Units of Measure UoM's for each seperate vehicle in your fleet. So, if you own a vehicle that was made in the US, and uses "miles" instead of "kilometers", you can set that preference for that vehicle only... to do this, click the "Vehicle Name" from the "Dashboard". You'll see a tab that says "Edit Vehicle" - click that, and you'll see that you can set a variety of preferences for UoM's there... these are used to set the "Add Receipt" and "Edit Receipt" forms to the preferred units.

As you can see, I've tried to accomodate a wide variety of preferences, so that the website can be used by everyone, and will look familiar. And if needed, I can add additional SoM's or UoM's.

Importing/Exporting Data

Q: I have my fuel records in an spreadsheet format - can I import them into FuelClinic?

A: Yes! I have an import script that can import a .csv file (which is a standard method for sharing spreadsheet data). This script is still in development, and not yet available on the website - but if you email me at feedback@fuelclinic.com with the .csv file attached and instructions on which vehicle to add the receipts to, I'll be happy to do this for you.

Q: Can I export my data out of FuelClinic?

A: Yes! The export feature is in development too, but will allow you to export your data to a .csv file, a printable .pdf file, a printable text file, or an XML document.

If you want your data in a .csv file right now, send me an email with the specific vehicle you want exported, and I will do this for you.


If you have any questions you'd like to have answered, or added to the FAQ, additional customer service support is available at Get Satisfaction... Your comments are appreciated!

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